Samsung recalls Galaxy Note 7

Samsung Galaxy Note 7 recall

Samsung is in the process of recalling its latest mobile device, the Galaxy Note 7 smartphone. The recall occurred after the company had found issues with the device’s battery. According to Samsung, it is suspending all sales of the Galaxy Note 7 and will offer current owners of the device a replacement.

The announcement follows reports of batteries exploding on some of the phones. Samsung revealed that 35 cases had been reported to the company globally as of September 2016, and its own investigation found a “battery cell issue”. Samsung further revealed that it is currently in talks with suppliers to identify possible affected batteries in the market.

According to a report via TelecomPaper, Samsung noted that it will work closely with carriers to put a recall and exchange programme in place. Samsung had previously stated that demand for the new Galaxy Note phone was far exceeding supply, forcing it to push back the launch date in some markets.

Koh Dong-jin, head of the South Korean company’s smartphone business, expressed regret over the recall. In a report via Reuters, it was revealed that models in China feature a different battery and are not being recalled by Samsung,. As per the Reuters report, the manufacturer plans to replace not only phones with faulty batteries sold to consumers, but also retailer inventories and units in transit. Nomura estimated that more than 1 million units have been sold to end consumers.

“I can’t comment on exactly how much the cost will be, but it pains my heart that it will be such a big number,” Koh said in the report.

Edited By: Darryl Linington
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