digitisation

Analytics

Analytics is critical, but data is being left out

The digitisation of business has spread the ‘customer experience’ (CX) right across organisations. Managing and understanding customers is no longer confined to frontline sales and contact centre staff, but requires constant attention from all employees in order to meet diverse expectations from increasingly-demanding consumers who have unprecedented options at hand. Marketers, in particular, have... »

digital banking

Deloitte digital launches new digital banking offering

Deloitte has revealed the launch of Digital Bank, a new service offering for banks to accelerate their digital transformation. Based on the Salesforce Intelligent Customer Success Platform and utilising the Salesforce Financial Services Cloud, Digital Bank, according to the firm, helps banks create exceptional experiences by providing tailored banking capabilities with accelerated implementation a... »

digital transformation

Satellite driving digitalisation in Africa

Digitisation of businesses is fast becoming a necessity for surviving in competitive environments. In Africa, there is an opportunity for it [digitisation] to pave the way for development of transformative technologies that will increase the competitiveness of the continent’s economy. Satellite plays a key role in providing the infrastructure needed to accomplish this. With satellites already in s... »

digital transformation

The Digital Revolution is futile without a customer focus

As the digital industry, we are the custodians of change. We introduce the tools that have the potential to bring exponential levels of growth, efficiency and engagement to our businesses. However, digital alone is not the cure-all for every business problem. In order for digital to succeed in today’s climate, it has to be keenly focused on consumer and employee needs. Our commercial landscape can... »

Maersk Group

Maersk begins its digital journey

Riverbed Technology has revealed that Maersk Line, part of the Maersk Group, is using Riverbed SteelCentral to monitor business-critical applications and services and provide the ability to troubleshoot performance bottlenecks across the company. The five-year contract with Riverbed will support Maersk Line’s strategy to become the digital leader within the shipping sector. The Maersk Group is an ... »

mastercard

East Africa: Mastercard launches mobile marketplace to digitise agricultural sector

Mastercard has launched 2KUZE, a digital platform that connects smallholder farmers, agents, buyers and banks in East Africa. 2KUZE, which in Swahili means “Let’s grow together,” enables farmers to buy, sell and receive payments for agricultural goods via their feature phones. The platform brings the benefits and security of mobile commerce and payments to farmers in Kenya, Uganda and Tanzania. 2K... »

mtn nigeria

Public private partnerships required to realise true potential of digitisation

The evolving demands of the ever-discerning consumer continue to give impetus to the private and public sector to offer customised digitisation solutions that meet their needs, David Mphelo, General Manager for Public Sector at MTN Business, told delegates at the Public Sector ICT Forum in Johannesburg. Mphelo said that as the industry is battling with the full implementation of the IT buzzwords t... »