digital business

digital transformation

Nine priorities to get you on the road to digital transformation

According to a recent survey by E-consultancy, customer experience will overtake price and product specifications as the key brand differentiator by 2020. Add to this the fact that customers are more digital than ever, demanding an omni-channel interaction model with products and services tailored specifically for them, and it’s safe to say that we are living in the era of the digitally evolved cu... »

digital transformation

Putting Agility into South Africa’s Digital Transformation

Companies in South Africa are increasingly under pressure to deliver digital solutions and services. Danny Drew, Managing Director for Avaya South Africa, explains how agile processes can help them deliver these faster Traditionally, agility was not usually a word readily associated with Africa’s technology market: the continent was seen as lagging far behind others in adopting new solutions. Toda... »

digital transformation

South African companies need to adopt a ‘digital first’ mind-set

While business expectations of digital investment are higher than ever, few companies are able to translate their investments into enhanced financial performance and new business growth. This is according to Accenture’s Digital High Performance research, an analysis of more than 1,200 companies, which reveals that only a few companies worldwide are able to leverage their investments in digital cap... »

digital transformation

Technology trends driving 2017 – A digital focus

For many, 2016 was a year that was less about technological innovation and more about businesses embracing the digital revolution. Information security, mobile, cloud technologies, and the Internet of Things (IoT) are just some of the concepts that took centre stage last year as they finally entered mainstream business in South Africa, as businesses globally continued to embrace digital. However, ... »

digital transformation

5 factors behind digital transformation success

The pace and scale of change that digital technology is enabling means organisations must adapt to remain relevant. And they must use digital technology to do so. In short, digital transformation is now a business imperative. The form this takes will vary widely, but the majority of enterprises will overhaul their digital customer interfaces, along with the customer engagement systems behind them.... »

mtn nigeria

Public private partnerships required to realise true potential of digitisation

The evolving demands of the ever-discerning consumer continue to give impetus to the private and public sector to offer customised digitisation solutions that meet their needs, David Mphelo, General Manager for Public Sector at MTN Business, told delegates at the Public Sector ICT Forum in Johannesburg. Mphelo said that as the industry is battling with the full implementation of the IT buzzwords t... »